ETAS Code of Practice

Marketing

Earthworks Training and Assessment Services (ETAS) markets all educational products with integrity, accuracy and professionalism. All promotional literature and marketing materials published by or on behalf of ETAS in whatever form, are truthful, accurate and unambiguous.

Advertisements referring to any Registered Training Organisation status will clearly identify the products and services covered by the scope of registration. ETAS will only advertise Australian Quality Framework qualifications once it is registered to issue those qualifications.

Advertisements will identify nationally recognised products separately from courses recognised by other bodies or without recognised status.

The names of training packages, qualifications or accredited courses used in ETAS  advertising materials will be consistent with the names and /or titles recognised by the Australian Skills Quality Authority.

ETAS marketing or promotional literature and general media advertising will not:

  • Encourage unrealistic expectations about the level of qualifications attainable and the facilities and equipment provided 
  • Make claim to approval or recognition that is inaccurate or use misleading or false comparisons of courses with others provided by competitors  
  • Make misleading statements concerning the qualifications or experience of staff
  • Make misleading or false statements about the prospects of employment following the course.

Course Information

ETAS will provide accurate and sufficient information to course participants which set out the detail of the total costs, fees, objectives, assessment procedures, competency standards and outcomes to be achieved by course participants.

Information provided by ETAS to course participants about courses will include the following:

  • A description of the course, content and vocational outcomes
  • Fees and charges including refund policy payable to ETAS
  • Flexible learning and assessment procedures, including provision for language, numeracy & literacy assessment
  • Recognition of Prior Learning / Skills Recognition arrangements
  • A description of the credential or statement of attainment to be given on completion of the course
  • A statement as to whether the course is recognised by industry or professional organisations, public institutions or government authorities
  • A description of course participant support services including welfare and guidance services
  • Information on appeals, complaints and grievance procedures
  • Disciplinary procedures
  • Staff responsibilities for access and equity and
  • Any pre-course requisites.

Recruitment

Recruitment of course participants will be conducted at all times in an ethical and responsible manner. Recruitment decisions will rest on assessment by institutions of the extent to which the stated competency standards and outcomes of the course are likely to be achieved by the applicant given his/her qualifications, proficiencies and aspirations.

ETAS will provide documentation to prospective course participants which discloses in full all of the contractual arrangements between ETAS and the prospective participant and will be written in clear, concise, plain English which avoids vague and ambiguous clauses.

ETAS will make available in writing all information concerning fees and charges to course participants and the refund policy prior to their completion of any enrolment agreement or contract.

Refund Policy

Cancellations and requests for refunds are to be made in writing and generally accepted if cancellation is made 5 working days prior to the course. Other refunds are made solely at the discretion of ETAS management taking into consideration the reason for the refund request.

Flexible Delivery & Assessment

Course participants will be advised of the most applicable form of delivery for each course. In many situations this will be off the job in a group training situation, in a facility large enough to accommodate the maximum number of course participants with adequate room to conduct the practical examination portions of the class following each module, with individual seating, desk and bench top availability. Locations will vary according to arrangements made with participants and employers.

ETAS undertakes to provide assessment of training:

  • In accordance with the national Assessment Competency Standards
  • In accordance with the WA State Training Board's Framework for Competency
  • Based Assessment: in Vocational Education and Training in Western Australia
  • In accordance with the national principles of assessment (eg. valid, reliable, flexible and fair)
  • In accordance with the assessment guidelines of any Training Packages and accredited courses which ETAS may seek to register within its scope and
  • In accordance with language, literacy and numeracy needs of course participants.

Skills Recognition (Recogniton of Prior Learning) will be provided which acknowledges skills and knowledge obtained through:

  • Formal training (conducted by industry or educational institutions in Australia or overseas)
  • Work experience (informal training) and life experience.

Appeal & Grievance Mechanisms

ETAS will ensure course participants have a fair mechanism for appealing disputed assessment decisions or grievances that arise in non-assessment situations.

Access & Equity Policies

As a registered training organisation ETAS will comply with it's legal and moral duty to respect the rights and beliefs of all course participants and staff through awareness and  avoidance of discrimination, recognition of the special needs of course participants, physical access to courses, remediation and bridging programs, mentoring, culturally appropriate behaviour and equal opportunity. Please contact the ETAS Administration Manager on 08 9168 3365 for all access and equity issues.

Well-being & Guidance  

ETAS aims to ensure every participant gains the maximum benefit from participating in any ETAS  course or program. ETAS management policies and practices are implemented to safeguard the interest and welfare of learners in all training and assessment situations.

ETAS staff are highly qualified and experienced personnel who can provide course participants with relevant support, information and resources.  Course participants unable to attend classes due to illness and personal issues may be provided with additional support including those participants experiencing difficulties with learning course content.

Accessibility - Providing opportunities for all

Potential partcipants are encouraged to make ETAS staff aware of their specific learning requirements to ensure learning strategies are discussed, developed and implemented that will aim to achieve maximum participation, capacity and capability for the student during training sessions. Thank you.

Links: www.jobaccess.gov.au

  • ETAS can provide course information in alternative formats.
  • ETAS facilitators and trainers use clear and concise language 
  • Training videos can be captioned.
  • ETAS identifies and uses training facilities that are accessible and open.
  • Where possible training facilities will have audio loops which may be linked to PA system.
  • ETAS uses appropriate size fonts and size.
  • ETAS website can be accessed.