Code of Practice

For additional information please also refer to the ETAS Resource Handbook 2021

Marketing

Earthworks Training and Assessment Services (ETAS) markets all products and services with accuracy and professionalism. Any literature and marketing materials published by or on behalf of ETAS in whatever form is truthful, accurate and unambiguous and clearly identifies the products and services covered by the scope of our registration. Nationally recognised products are identified separately from courses recognised by other bodies with or  without recognition status. The names of training packages, qualifications and accredited courses  referred to by ETAS are consistent with names as per titles and or/ names listed on the official National Register of Vocational Education and Training  http://training.gov.au.

ETAS marketing, promotional literature and general media advertising does not:

  • Endorse or use literature which encourages unrealistic expectations about the level of qualifications attainable or the facilities and equipment provided.
  • Make inaccurate or deceptive claims or allude to false comparisons of courses to others provided by our competitors.
  • Make or claim misleading statements concerning the qualifications and experience of ETAS personnel.
  • Make misleading or false statements or allude to any prospects of employment following the completion of a training course.
  • ETAS is a registered training organisation only and as such does not refer, recommend, promote or market employment of any type.

Our RTO code is clear and identifiable on all materials and equipment. Where an inference is made regarding any nationally recognised training offered by ETAS we will honor all commitments and only promote the training and assessment on our scope.  Information regarding fees, charges and the refund policy is provided and disclosed in full contractual arrangements between ETAS, course participants, employers / PCBU’s prior to registering for any given training course.

ETAS does not advertise its products and services per se in newspapers, by way of advertisements or in other publications. Our principal and most valued marketing tool is by ‘word of mouth, referrals and recommendations’ from those who have participated in or used our services. The company is well known, engaged with and works collaboratively in industry both in the Northern Territory and Western Australia which within itself maintains a profile of integrity for the company as a registered training organisation.  

Course Information

ETAS provides accurate and sufficient information to course participants which set out in detail the total costs, fees, objectives, assessment procedures, competency standards and outcomes to be achieved. Information provided by ETAS to course participants about courses includes the following:

  • A description of the course, content and vocational outcomes
  • Fees and charges including information on our refund policy
  • Flexible learning and assessment procedures including provision for language, numeracy & literacy assessment
  • Recognition of Prior Learning / Skills Recognition arrangements
  • A description of the credential or statement of attainment to be given on completion of the course
  • A statement as to whether the course is recognised by industry or professional organisations, public institutions or government authorities
  • A description of course participant support services including welfare and guidance services
  • Information on appeals, complaints and grievance procedures
  • Disciplinary procedures
  • Responsibilities for access and equity and any pre-course requisites.

Cancellations & Refund Policy

Cancellations and requests for refunds are to be made in writing and generally accepted if cancellation is made five (5) working days prior to the course. 

Flexible Delivery and Assessment

Course participants are advised of the most applicable form of delivery for each course. Locations will vary according to arrangements made with course participants and employers / PCBU

ETAS undertakes to provide assessment of training:

  • In accordance with the National Assessment Competency Standards
  • In accordance with the WA State Training Board's Framework for Competency
  • Based Assessment - Vocational Education and Training in Western Australia
  • In accordance with the national principles of assessment (eg. valid, reliable, flexible and fair)
  • In accordance with the assessment guidelines of any Training Packages and accredited courses which ETAS may seek to register within its scope and
  • In accordance with language, literacy and numeracy needs of course participants.

Skills Recognition (Recognition of Prior Learning) will be provided which acknowledges skills and knowledge obtained through:

  • Formal training (conducted by industry or educational institutions in Australia or overseas)
  • Work experience (informal training) and life experience.

Complaints & Appeals

ETAS will ensure course participants shall have access to fair and equitable processes and procedures to address complaints and for appealing disputed assessment decisions or grievances that may arise. Prior to lodging a complaint or appeal, course participants are encouraged to approach the trainer and assessor or any other ETAS staff member in an attempt to resolve the issue, with emphasising the 'spirit of middle ground' .

Access and Equity

ETAS values and upholds the principles of access, equity, inclusion, equal opportunities and is non discriminatory, welcoming the diversity of cultures, rights and beliefs of all.

Reasonable Adjustment

ETAS may make reasonable adjustment for a course participant with an identified learning requirement to ensure their maximum participation and capacity during their training and assessment. In consultation with the course participant, we make recommendations, so the type of and level of support required is self-determining. The extent of support provided may essentially depend on the needs and our capacity to provide the required level of support at the time. 

Course participants unable to attend classes due to illness and personal issues may be provided with additional support including those course participants experiencing difficulties with learning course content. Any queries please contact our Head Office on 898 854 84 or send us an email  etas@bigpond.net.au

 

Created  with  by the ETAS Team

Version 70521